Delivery Information

We carry a few items in stock, but most of our products are made to order, with a current expected lead time of 8 to 16 weeks, depending on the maker. Lead times can vary with different makers though and we can sometimes push orders through quicker, if required, so please enquire for individual pieces.
We also have a selection of one off pieces in our Bristol shop that can be taken away.

If we are delivering to you, then, yes, we will install/set up your furniture in the room of choice.
If a third party courier is used, then this is usually not the case.
Please note that for distances over 180 miles and for items that do not require setting up (eg chests, bedsides, desks, etc - not wardrobes or beds), a courier/third party is usually used.

Our standard delivery area for furniture covers England (usually as far north as Manchester) and Wales. For other parts of the UK, please enquire, we can send items out using a third party courier (items will usually not be installed in this case).
Delivery costs vary as to the item(s) and location – please enquire for specific pieces, or enter the products you're interested in and use the shipping calculator in the Shopping Cart. To get a quote for a delivery, please put an item in the shopping cart as a Guest and then ask for a quote for delivery.

If we're delivering to you ourselves then no, we will give you a date and approximate time (usually within an hour window, depending on whereabouts you are). If we are sending your order via a third party (ie courier), then it might not be possible to give an exact time.

All furniture items are carefully transported using re-usable blankets for delivery, if we're delivering to you ourselves.
Mattresses are sealed in two protective bags, with extra cardboard protection.
All of our beds dismantle into component pieces and we can also dismantle wardrobes for ease of access, if required.

No problem - give us a call ASAP and we will rearrange your delivery to the next available date.
Please note that missed or rearranged courier deliveries might incur an extra cost.

Yes, we can arrange for your order to be picked up from the store (or our warehouse, in Willsbridge), if you prefer not to have the item(s) delivered.

Firstly, please double check that you have entered your details correctly.
If you are only being offered the option to 'Pickup From Store - £0.00', then it is likely that you are outside of our usual delivery area. If this is the case, then we can look at sending to you using a third party courier, though this would not usually include installation. If you'd like to explore this option, please contact us.
We usually use the Anyvan service when we're sending out items with a courier, but customers can also look at alternatives themselves, such as Shiply, which can be a cheaper option than Anyvan.

If you have placed an order for a standard specification mattress, the expected lead time is normally around 6 to 7 weeks. This can vary due to the materials supply chain, plus we can sometimes have something made quicker, if the order is urgent.

Mattresses can be difficult to handle, please ensure that you have enough help on hand when your delivery takes place (if mattress is being delivered as a front door delivery, via a third party, such as a courier). We ensure that the packaging is sufficiently strong to cope with all normal handling.
When your goods arrive, please ensure that there are no rips or tears to the mattress.
In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet, instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as is practicable.

Depending on stock levels, the expected lead time is normally around 5 to 7 working days - we will contact you if an item is out of stock and delayed.

Postage and packaging for mainland UK (excluding Highlands & Islands) bedding only orders is £4.50 for all orders under £80 and free for orders over £80.
For Highlands & Islands, Channel Islands and Northern Ireland – postage and packaging for orders under 5kg is £4.50, over 5kg are £19.90 (courier only), and free for orders over £180.
When ordering via the website, please note an additional charge may be due for non UK mainland orders - we will inform you of this when your order comes in.

If you think you may be out, please nominate a safeplace where the courier can leave your delivery. If this is not possible, couriers may leave your order in a place that they deem to be safe. Alternatively, your order will be left with a neighbour or will be returned to the relevant depot. In these circumstances, the courier will leave a card informing you of the whereabouts of your parcel.
When your goods arrive, please ensure that there is no damage to the items.
In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet, instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as is practicable.