Frequently Asked Questions

Beds, Mattresses and Furniture

Can you make-to-measure?

Yes, all of our pieces, including our organic mattresses, can be made-to-measure.

Can you make bespoke pieces?

Yes, we have a small number of highly skilled makers for specific commissions, including makers close to our Bristol base and also in London and Glasgow.
We’ve made several bespoke items over the years, ranging from sideboards and tables through to complete bedroom sets and even trophy cabinets.

What woods are your beds & furniture made from?

All of our beds and furniture are made from either sustainable or reclaimed wood, either certified or independently verified as being from a sustainable or reclaimed source.
The choice of wood varies from product to product.

Is your furniture made from FSC certified wood?

Some of our furniture is made from FSC certified wood, whereas other ranges use wood from independently assessed sources, for example wood taken from the local Forest of Avon woodland scheme and UK sourced, reclaimed wood.

Can you colour match existing pieces?

Yes, we can usually provide a colour match service at an additional cost of 5 -10% (depending on the item).

Do your beds dismantle?

Yes, all of our beds break down into headboard, footboard and side rails.

Do your wardrobes dismantle?

We normally delivery wardrobes as either 1, 2 or 3 pieces, depending on the style, but can also deliver in component form to put together in situ.

What type of base do your beds have?

All of our beds have slats, spaced 4-5cm apart to give optimum support to your mattress, whilst allowing it to breathe to avoid a build up of moisture and heat.
The type of slats vary from maker to maker and include straight, reclaimed and sprung.

Can your organic mattresses be used on beds with slatted bases?

Yes, though we recommend that slats are spaced at a maximum of 4-5cm apart (as for any type of mattress).

Ordering

How do I place an order?

To place an order, you can phone us on 0845 130 92 82 or (0117) 9466 876.
Alternatively, you can click on the 'How to order' button for the product you require or send an email to info@greenwoodsfurniture.co.uk and we'll phone you back to sort out the details.

What means of payment do you take?

We take all major switch and credit cards (excluding American Express), cheques and cash.

Furniture Deliveries

Where in the UK can you deliver to & how much does it cost?

We can deliver to anywhere in the UK, using a high quality, courier service from Night Freight or our own, personal delivery service.
Delivery costs vary as to the item and location – please enquire for specific pieces.

How long does it take from order to delivery?

We carry a few items in stock, but most of our products are made to order, with an average waiting time of 6 weeks (though this can vary, so please enquire for individual pieces).

Do I need to take a full day off work in order to receive delivery of my furniture?

If we're delivering to you ourselves then no, we will give you a date and approximate time (usually within a half hour window).
If we are delivering to you via the Night Freight two man courier service then you would need to take the day off for a standard delivery, or we can arrange a guaranteed morning delivery for an additional cost of £35.

How are my products delivered?

All furniture items are wrapped in re-useable blankets for delivery.
Mattresses are sealed in a protective bag and delivered in a sturdy box.
All of our beds dismantle into component pieces and we can also dismantle wardrobes for ease of access, if required.

What if I need to change my delivery date?

No problem.
Give us a call ASAP and we will rearrange your delivery to the next available date.
Please note that missed or rearranged courier deliveries will incur an extra cost.

Mattress Deliveries

(Free) Standard Delivery.

Free standard delivery of mattresses is to front door only.
Your mattress will be delivered by independent carrier the day after it was despatched on a date agreed with you.
Carrier deliveries are made from Monday to Friday (Saturday with a surcharge). No product will be despatched without an agreed delivery date.
If you are not there to take collection of your goods a charge of £25 (for a mattress, cot or moses basket, £10) will be made to cover part of the cost of the failed delivery.

Saturday and Weekday Guaranteed Morning Deliveries.

Single mattress up to a Super King + £35 / Cot Mattress + £15.

Two man carrier service.

Delivered into the room of choice, add £30 to overall mattress price.

Guarantees

Are your products guaranteed?

Our organic mattresses carry either a 10 or 5 year guarantee.
We don’t give a time specific guarantee for our furniture, but instead offer all of our customers a full back up service for any problems that may occur.

Returns

What is your returns policy?

In the event of an item being faulty, we would either repair or replace the item or, if a customer wants to return the item, then offer a full refund.
If there's no fault with the goods, then we would take the goods back, but charge for delivery and collection.
If the goods have been specially commissioned and have no fault, we would charge a restocking fee of 20% of the total order (please note that this would not apply to a mattress if it has been taken out of its protective bag, in which case we would not be able to accept the item back).

Website

Why can't I see some of the pictures?

Many of our pictures are stored in virtual picture banks which are sometimes blocked by employers. This won't happen on a normal, home computer, but we are in the process of changing the way our pictures are stored to overcome this problem.

Need to know more? Then please give us a call on 0117 9466 876.

Reasons to buy from Green Woods Furniture

1) We offer a different product range and service to the High Street norm – many of our products are exclusive to us, since we provide a platform for innovative, low volume makers based in the UK.

2) We are able to customise pieces to fit your exact requirements.

3) All of our furniture, beds and mattresses are handmade in the UK.

4) We are pioneers in supplying high quality products with minimal impact on the environment (please see ‘Environment & Ethics’ for more details).

5) We actively support the management of local woodlands, dedicating a tree for every new customer spending £500 or more. (Last year we contributed a third of the total number of tree dedications in this fantastic, Bristol based scheme).